Returns and refunds for MallNX orders
The return option shown on the product page at checkout applies to that order. This page summarizes the current MallNX service window, refund options, and return-address process.
How MallNX decides the return path
MallNX uses the product return option shown at checkout, then guides eligible requests to the right account support step or support review.
- Some products may show their own return option.
- Partial refund amounts apply to the product amount only.
- Items without standard returns can still be reviewed when there is a service issue.
- Approved returns include the destination address; buyers choose their own carrier and submit tracking in the case.
Return options you may see on products
Each product can show one of these return options. The option displayed at checkout applies to that order.
No standard returns
Some items are not eligible for the standard return flow. If there is a service issue, buyers may still contact support for review.
Keep item and receive a partial refund
Approved cases may keep the item and receive up to 70% back on the product amount only.
Self-ship return for refund
Approved return refunds require the buyer to ship the item to the designated address and submit tracking. Refunds are completed only after MallNX confirms receipt and inspection.
Eligible orders may have a choice
Current standardEligible cases can choose between up to 70% partial refund or a buyer self-shipped return for refund after inspection.
When service requests are available
This is the customer service timeline currently used for MallNX orders.
1. Delivered status opens service access
Once tracking shows delivered, buyers can begin an after-sales request immediately from their account order details.
2. Completion starts the countdown
If no service request is opened, delivered orders may complete automatically after 7 days. After completion, the return or refund request window remains open for 7 more days.
3. Support review handles exceptions
Products without standard returns can still be reviewed when there is a delivery, quality, or order issue. Approved reviews move into the appropriate refund or return path.
Return address and self-ship tracking
Return addresses are shown only when a return is approved. Buyers use their chosen carrier, ship the item back themselves, and submit tracking before MallNX can confirm receipt.
MallNX provides the destination only
MallNX does not arrange a return label or carrier pickup in the standard return-refund flow. The buyer arranges shipment and keeps the tracking number.
Important policy note
A return refund is not completed when tracking is submitted. MallNX must first confirm the returned item has been received and inspected.